PERSONAL DATA PROTECTION LAW (KVKK) DISCLOSURE STATEMENT
As Rena Travel, we provide this disclosure to inform data subjects about the processing of personal data within the scope of Law No. 6698 on the Protection of Personal Data (“KVKK”).
1. DATA CONTROLLER
Rena Travel
Trade Name: RENA ORGANIZATION PUBLISHING TOURISM AND TRADE LIMITED COMPANY
Address: 19 Mayıs Mah. Turaboğlu Sok. No:4 Daire:2, Kadıköy – Istanbul
Tax Number: 734 053 1424
Email: info@renatravel.com
Phone: +90 532 332 97 31 / +90 538 518 18 40 / +90 532 220 79 86
Website: www.renatravel.com
2. PURPOSES OF DATA PROCESSING
Your personal data is processed for the following purposes:
- Responding to inquiries
- Handling tour reservations and service requests
- Managing customer relations and communications
- Executing internal company operations
- Enhancing website experience (via cookies)
- Fulfilling legal obligations under applicable law
3. METHODS OF DATA COLLECTION
Personal data may be collected via:
- Contact forms on our website
- Communications through email or phone
- Interactions on social media or WhatsApp
- Verbal or written notifications during tourism services
4. TYPES OF PERSONAL DATA PROCESSED
Collected data includes:
- Name and surname
- Email address and phone number
- Inquiry content and travel information
- Communication history (email, WhatsApp)
- IP address and cookie data
5. TRANSFER OF PERSONAL DATA
Personal data may be transferred to:
- Official authorities (when required by law)
- Tourism service providers (e.g. hotels, guides, transport firms)
WhatsApp Communication and International Transfer:
When users choose to communicate via WhatsApp, their data may be processed through Meta Inc.’s systems abroad. Users are considered to have given explicit consent for international data transfer by using this channel.
6. DATA RETENTION PERIOD
Collected personal data is deleted, destroyed, or anonymized once the processing purpose or legal retention period has expired.
7. YOUR RIGHTS UNDER KVKK
According to Article 11 of the KVKK, you have the right to:
- Learn whether your data is being processed
- Request information if it has been processed
- Learn the purpose of processing and whether it’s used accordingly
- Know the third parties to whom data is transferred domestically or abroad
- Request correction if it is incomplete or incorrect
- Request deletion or destruction of personal data
- Request notification of corrections or deletions to third parties
- Object to decisions made solely by automated systems
- Seek compensation if you suffer damage due to unlawful processing
8. APPLICATION
For requests under KVKK, you can contact us in writing at: info@renatravel.com
